pre soft-skill test September 27, 2023 Pre -Test Choose your answers to the questions and Tick the right answer and List out your answers to the question wherever required. You can skip questions if you would like and come back to them later. All questions are compulsory. Total Marks: 150 Name 1. What is Effective communication? The ability to speak multiple languages fluently The ability to express oneself clearly and concisely, while also being able to listen actively and understand others The ability to use proper grammar and vocabulary in written communication The ability to use nonverbal cues to convey a message 2. What is the best way to ensure that communication is effective? Use as many technical terms as possible Speak as quickly as possible Speak in a monotone voice Tailor the message to the audience 3. How can we build interpersonal relationships with clients? By listening actively and empathetically. By being unresponsive and uncommunicative. By being uninterested in their needs and concerns. By being unprofessional and untrustworthy. 4. Which of the following is an example of nonverbal communication? Speaking Writing Facial expressions Texting 5. What is the difference between active listening and passive listening? Active listening involves responding to the speaker, while passive listening does not Active listening involves taking notes, while passive listening does not Active listening involves interrupting the speaker, while passive listening does not Active listening involves ignoring the speaker, while passive listening does not 6. What is the importance of feedback in effective communication? Feedback ensures that the message is delivered properly Feedback is not important in effective communication Feedback helps the listener understand the message Feedback helps the speaker improve their communication skills 7. What is the difference between formal and informal communication? Formal communication is only used in business settings, while informal communication is used in social settings Formal communication is always written, while informal communication is always spoken Formal communication follows a specific structure, while informal communication does not Formal communication is always serious, while informal communication is always casual 8. What is the purpose of communication? To express oneself To persuade others To inform others All of the above 9. What is the difference between verbal and nonverbal communication? Verbal communication is always spoken, while nonverbal communication is always written Verbal communication involves words, while nonverbal communication involves body language and tone of voice Verbal communication is always formal, while nonverbal communication is always informal Verbal communication is always more important than nonverbal communication 10. What is the difference between hearing and listening? Hearing involves sound waves entering the ear, while listening involves paying attention to what is being said Hearing is always intentional, while listening is always unintentional Hearing is always active, while listening is always passive Hearing and listening are the same thing 11. What is the difference between active listening and passive listening? Active listening involves responding to the speaker, while passive listening does not Active listening involves taking notes, while passive listening does not Active listening involves interrupting the speaker, while passive listening does not Active listening involves ignoring the speaker, while passive listening does not 12. What is the importance of listening in communication? Listening helps the speaker express themselves Listening ensures that the message is delivered properly Listening is not important in communication Listening helps the listener understand the message 13. What is the difference between empathetic listening and objective listening? Empathetic listening involves responding emotionally to the speaker, while objective listening does not Empathetic listening involves taking notes, while objective listening does not Empathetic listening involves interrupting the speaker, while objective listening does not Empathetic listening involves ignoring the speaker, while objective listening does not 14. What is the difference between active listening and critical listening? Active listening involves responding to the speaker, while critical listening involves analyzing the message Active listening involves taking notes, while critical listening does not Active listening involves interrupting the speaker, while critical listening does not Active listening involves ignoring the speaker, while critical listening does not 15. What is the purpose of a subject line in an email? To introduce yourself to the recipient To provide a brief summary of the email's content To include a joke or punch To express your emotions 16. What is the importance of using a professional email address? It shows that you are serious and professional It makes the email more interesting It shows that you have a sense of humor It doesn't matter what email address you use 17. What is the appropriate length for an email? As relevant and necessary to get your point across As short as possible At least 5 paragraphs At least 2 pages 18. What is the appropriate tone to use in a professional email? Slang and informal language Strict and formal language Humorous and sarcastic language Polite and professional language 19. What is the importance of proofreading in an an email? To ensure that there are no spelling or grammar errors To make sure that the email is properly formatted To make sure that the email is not too long To make sure that the email is interesting 20. Which of the following sentences uses correct punctuation? She asked, "What time is it"? She asked, "What time is it?" She asked "What time is it?" She asked what time is it? 21. What is the meaning of the Indianism "prepone"? to postpone to bring forward to proceed to delay 22. What is IPR? Intellectual Property rights Importance of Personal rights Interpersonal Relationship Indian Personal Relationship 23. Why is grammar important in communication? It helps us to convey our messages clearly and effectively. It helps us to use fancy words It helps us to sound more casual. It helps us to use more slang. 24. What are some benefits of using proper grammar? It can help us to sound more casual. It can help us to use more slang. It can help us to avoid confusion and misunderstandings. It can help us to use more complex sentence structures. 25. How can good grammar help us in our careers? It can help us to succeed in many different areas of our careers. It can help us to use more slang in our professional communications. It can help us to sound more casual in our professional communications. It can help us to use more complex sentence structures in our professional communications. 26. What are some consequences of using poor grammar in communication? It can lead to confusion and misunderstandings. It can make us appear more professional and intelligent. It can positively impact our writing. It can help us to sound more casual. 27. Why is building interpersonal relationships with clients important? It helps to establish trust and loyalty. It helps to decrease communication and understanding. It helps to increase misunderstandings and conflicts. It helps to decrease productivity and efficiency. 28. What are some benefits of building interpersonal relationships with clients? It can lead to repeat business and referrals. It can lead to decreased productivity and efficiency. It can lead to increased misunderstandings and conflicts. It can lead to decreased trust and loyalty. 29. Why is it important to introduce yourself to clients? It helps to establish trust and rapport. It helps to create distance and formality. It helps to decrease communication and understanding. It helps to increase misunderstandings and conflicts. 30. What are some benefits of introducing yourself to clients? It can help to create a positive first impression. It can help to create a negative first impression. It can help to create distance and formality. It can help to decrease understanding and communication. 1 out of 30
